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Wellness Membership FAQs

Opening Times

Monday to Friday: 6am to 9pm

Saturday & Sunday: 7am to 9pm

Last entry: 1 hour prior to closing.



Q: How can I arrange a visit to see the Spa & Wellness Facilities?

A: We are happy to book your show-around to see our exquisite wellness club.
Please contact our team at 01784 278 641 or via email


Q: Can I fill in a Membership Application form electronically or via email?

A: Our membership application forms are available via both digital and hard copies. We may email you an electronic version of our membership application form and direct debit form to complete, sign and return to us. A printed copy is also available in our club should this be your preferred option.


Q: Can I join and use the club already on the same day?

A: Once all the forms are completed and signed, you may join and use the wellness facilities on the same day. Please advise us this will be your preference when you book your show-around and we will calculate your fees and prepare an application form.

Please note: we will require a picture for your membership card.


Q: Can I pay a full year in advance?

A: Yes, you may pay your membership one full year in advance. When you pre-pay your membership – a discounted rate is available.


Q: I would like to join with my friend/partner.

A: We offer Joint Memberships which is discounted from our single member rate.


Q: What is the minimum membership term?

A: One year.


Q: Do members receive free guest passes when joining?

A: Yes, new members receive six Guest passes at the time of joining.
we will also credit six guest passes on renewal/anniversary of your membership start date.

  • Passes will be allocated electronically on your membership and valid for one year. They cannot be carried over.
  • Guest passes are non-transferrable to other members.
  • Member(s) are advised to come with their guest. A maximum of two guests are allowed at one time.
  • In case you will not be present; you must contact the club prior to your guest arrival and advise our team of your guest’s name and contact information. T&C’s applies

Every time your guest uses your guest pass, members must notify the club in advance or your guest may be refused entry.


Q: Will I get a gym induction?

A: Yes, our wellness team will contact you to schedule your Wellness Welcome and induction.


Q: Does my membership include access to the Racquets (Tennis and Padel Courts)?

A: Yes, use of the courts is free to all our members. You must pre-book your court in advance via the Fairmont Spa & Wellness app.

  • We have three tennis courts and two Padel courts.
  • One to one coaching sessions will incur an additional charge.
  • For non-members there is a £25.00 charge payable via the app or at spa reception.


Q: Can I bring my child(ren) to the club?

A:  Yes, our childrens’ swim times are: 8:00am – 10:00am and 4:00pm – 5:30pm.
For non-family memberships: half value of guest pass (one pass = two children) will be redeemed for each child between the ages 3 and 17 years old.

  • To bring your child to swim there is a fee:
    • Monday to Thursday: £10.00 per child over 3 years old
    • Friday to Sunday: £25.00 per child over 3 years old
  • Children under 3 years old may swim for free


Q: Can my child access all areas of the Fairmont Spa & Wellness facilities?
A: Children aged under 16 must be accompanied at all times and are only permitted to use the indoor lap pool – not any heat facilities including the whirlpool. 
Childrens’ swim times may change seasonally and during holidays/special dates.

A: Padel/tennis for children:  Tennis or Padel classes for children must be booked in advance with the wellness team. For non-family members a £10 fee per child is applicable.


Q: What is a Family Membership?

A: A Family Membership is two Adults and two young adults.


Q: Who are considered young adults? (see guidance for Young Persons Membership and use of facilities)

A: Children aged – 12 Years old to 17 Years old

Children must be 16 years old or over to use the gym. Children access times applies: 3.30pm-5.00 pm. Children below 16 years old cannot be offered gym or studio membership.


Q: Do members receive discounts in the spa or restaurants?

A: The membership benefits do not stop at the spa and wellness facilities. As a member you may also enjoy preferential rates on an exclusive selection of services – all subject to availability. From January 2024:

  • 10% of spa treatments
  • 20% of all hotel restaurants and bars
  • 20% off bedroom and suite bookings
  • 5% off private events and celebrations

Terms & Conditions apply.


Q:  How can I suspend (“freeze”) my membership?

A: You may suspend your membership for medical reasons only with a doctor’s note. Prior to your return we ask for notification from your medical team to re-join the gym and confirm that you are able to resume using the facilities. Please note there is a maximum suspension three calendar months per calendar year. Please provide us notice when requesting suspension of your membership by 14th of the month prior to your requested date if paying on a monthly basis.

A suspension fee of £25 applies per month – we will not be able to suspend retrospectively.

  • It is essential that members provide us the period required for suspension – we cannot suspend indefinitely.
  • For members paying via direct debit, the minimum suspension period allowed will be 1 month calendar month from the 1st of the month.
  • For pre-paid members – we will calculate the days of your suspension (minimum 1 month) and credit these days at the end of your membership by extending the expiration of your membership.

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If you did not find the answer you were looking for above, please contact us using the details below.
Spa reception: 01784 278 641
Hotel reception: 01784 535 555

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