COVID-19 : Easy cancellation and Hotel re-openings

Skip to content

Wellness Membership FAQs

Spa Logo

Opening Times

Monday to Friday: 6am to 9pm

Saturday & Sunday: 7am to 9pm

Last entry: 1 hour prior to closing.


Q: How can I arrange a visit to see the Spa & Wellness Facilities?

A: We are happy to book your show-around to see our exquisite wellness club.
Please contact our team at 01784 278 641 or via email


Q: Can I fill in a Membership Application form electronically or via email?

A: Our membership application form are available both electronically and in paper. We may email you an electronic version of our membership application form and Direct Debit Form to complete & sign and return to us. A printed-paper version is also available in our club when you come.


Q: Can I join and use the Club already on the same day?

A: Once all the forms are completed and signed – you may join & use the wellness facilities on the same day. Please advise us this will be your preference when you book your show-around and we will calculate your fees and prepare an application form.

Please note: we will require a picture for your membership card.


Q: Can I pay a full year in advance?

A: Yes, you may pay your membership 1 Year advance – when you pre-pay your membership – a discounted rate is available.


Q: I would like to join with my friend/partner.

A: We offer Joint Memberships which is discounted from our single member rate.

You may join as peak (7 DAYS) or off-peak (5 DAYS) – joint members must have the same membership type.


Q: Are there time restrictions for entry with off-peak (5 Days) memberships?

A: Our off peak members may come anytime Monday-Friday from 6.00 am – 8.00 pm (club closes at 9.00pm)


Q: What is the minimum membership term?

A: 1 Year.


Q: Do members receive free guest passes when joining?

A: Yes, new members receive 6 Guest passes at the time of joining.
we will also credit 6 guest passes on renewal / anniversary of your membership.

– Passes will be allocated electronically on your membership and valid for 1 year; cannot be carried over.
– Guest passes are non-transferrable to other members.
– Member/s are advised to come with their guest- maximum of 2 guests are allowed at one time.
– in case you will not be present; you must contact the club prior to your guest arrival and advise our team of your Guest Name and contact information. * T&C’s applies

Every time your guest comes to use your guest pass – members must notify the club – or your guest may not be allowed entry.


Q: Will I get a Gym Induction?

A: Yes, our Team at Wellness will contact you to schedule your Wellness Welcome and Induction.


Q: Does my membership include access to the Racquets (Tennis and Padel Courts)?

A: Yes, to use the courts – is free to all our members (you just need to pre-book your court in advance
We have x3 Tennis Courts and x2 Padel Courts.

One to one Coaching sessions will incur an additional charge.


Q: Can I bring my children to the club?

A:  Yes, our Childrens Swimming Times are: 8.00am – 10.00am and 4.00pm – 5.30pm.
– for non- family memberships : Half Value of Guest pass (1 pass = 2 children) will be redeemed for each child between the ages 17- 3 years old
2 years old below may swim for free.
Children aged under 16 MUST be accompanied at all times and are only ALLOWED TO USE THE SWIMMING POOL – not any heat facilities inc. the whirlpool.
* seasonal changes may apply to children swimming times.

A: Padel/Tennis for Kids:  Tennis or Padel Classes for kids – must be booked directly with the Wellness Team. For non- family members a £10 fee per child is applicable.


Q: What is a Family Membership?

A: A Family Membership is 2 Adults and 2 young adults (17 years old or younger).


Q: Who are young adults? (see guidance for Young Persons Membership and Use of Facilities)

A: Children aged – 12 Years old to 17 Years old

Children must be 16 years old or over to use the Gym . **children access times applies 3.30pm-5.00 pm. (Children below 16 years old cannot be offered gym or studio membership).


Q: Do I receive any discount in the spa or restaurants?

A: Yes, as a member a 10% discount is applicable on all Spa Treatments (no service charge) and 15% at Floris Perfumery and Fairmont Windsor Park restaurant outlets (service charge applies).


Q:  How can I suspend (“freeze”) my membership?

A: You may suspend your membership a Maximum suspension /year = 3 months (calendar year Jan – Dec), please give us notice to request suspension by 14th of the month prior to your requested date.
A suspension fee of £25 applies per month – we will not be able to suspend retrospectively (days that had already passed)

– It is essential that members must provide us the period required for suspension – we cannot suspend indefinitely.
– For members paying via DD –minimum suspension period allowed will be 1 month (from 01-30th or 31st of the month).
– For pre-paid members – we will calculate the days of your suspension (minimum 1 month) and credit these days at the end of your membership and extend the expiration of your membership.


Q:  How do I cancel my membership?

A: You need to provide FULL 1 month cancellation notice and email your cancellation request to : Helen on

Please note:
– We will not be able to refund/credit period that had already passed that a member did not use the club.

All guest passes and vouchers attached to your membership will similarly ceased validity upon effectivity of your membership cancellation.

back to top