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Wellness Membership FAQs

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Opening Times

Monday to Friday: 6.00am – 9.00pm

Saturday & Sunday: 7.00am to 8.00pm

Last entry: 1 hour prior to closing.

 

Q: How can I arrange a visit to see the Spa & Wellness Facilities?

A: We are happy to book a visit to show your our facilities here at Fairmont Windsor Park. To book a time please either contact our Spa Reception team on 01784 278 641/2 or via email at membership.windsorpark@fairmont.com

 

Q: Can I fill in a Membership Application form electronically or via email?

A: Our membership application form is available both electronically and in paper format.  We may email you an electronic version of both our membership application form and Direct Debit Mandate Form if you are planning to pay on a monthly basis.  By processing these forms digitally we are then able to start the membership process and create your unique profile.  You are also welcome to complete these forms on paper and submit them to the team for processing.

 

Q: Can I join and use the Club already on the same day?

A:  Once all the forms are completed, signed and the joining fee payment has been made we will be able to start your membership.  We are able to arrange this within 48 hours of receiving payment.  Please advise us of your preferred start date when you book your show-around.  It is possible to start your membership mid-month as we can calculate the pro rata payment due.

Please note: We require a recent picture of you to create your membership security card.

 

Q: Can I pay a full year in advance?

A: Yes, you may pay your membership 1 Year in advance. When you pre-pay your membership, we offer a 10% discount on any annual payment received.  Your membership will then begin on that date for one year.

 

Q: I would like to join with my friend/partner?

A: We offer Joint Memberships which are discounted from our single-member rate. This includes peak (7 DAYS) and off-peak (5 DAYS) memberships.

Please note: Joint members must have the same postal address.

 

Q: Are there time restrictions for entry with off-peak (5 Days) memberships?

A: There are no time restrictions for off-peak members between Monday and Friday. You may come anytime 6.00am – 8.00pm (the club closes at 9.00pm).

 

Q: What is the minimum membership term?

A: 1 Year.

 

Q: Do members receive free guest passes when joining?

A: Yes, new members receive 12 Guest passes at the time of joining.

We will also credit 12 guest passes on the renewal/anniversary of your membership.

  • Passes will be allocated electronically on your membership and are valid for 1 year only. Passes may not be carried over to another year.
  • Guest passes are non-transferrable to other members. 
  • Members are advised to arrive with their guest(s)– a maximum of 2 guests are permitted at one time.
  • If you cannot be present; you must contact the club prior to your guest’s arrival and advise our team of your guest’s name and contact information. Members must inform the club of any guests using a guest pass prior to their arrival. Failure to do this may result in your guest being refused entry. *T&Cs apply.

 

Q: Will I get a Gym Induction?

A: Yes, our team in the Wellness Suite, led by Ramon, (ramon.wright@fairmont.com) will contact you to schedule your Wellness Welcome.

 

Q: Does my membership include access to the Racquets (Tennis and Padel Courts)?

A: Yes, access is free to all our members (courts must be booked in advance).

We have 3 Tennis Courts and 2 Padel Courts. Rackets are available in the Gym with Balls should you require or wish to try the facilities.  One to One Coaching sessions will incur an additional charge.

 

Q: Can I bring my children to the club?

A:  Swimming Pool: Yes, our children’s swimming times are  9.30am – 11.00am and 3.30pm – 5.00pm (seasonal changes may apply).

  • For non-family memberships: half the value of the guest pass (1 pass = 2 children) will be redeemed for each child under the age of 18 OR an additional cost of £10 per child under the age of 18 to swim. Payment is to be made at the Spa Reception.
  • Children under the age of 3 years old may use the swimming pool facilities for free.

Children are only permitted to use the swimming pool facilities and MUST be accompanied by an adult at all times.  Children under 16 years old are not allowed to use the Jacuzzi, steam, sauna and Vitality pool.

A: Padel/Tennis for Kids:  Yes, children can accompany members to play Tennis or Padel.  We also have classes on the studio timetable should you wish to book these. All Classes for kids – must be booked directly with the Wellness Team – contact us via wellnesshost.windsorpark@fairmont.con   For non-family memberships, a £10 fee per child is applicable.

 

Q: What is a Family Membership?

A: Family memberships include 2 Adults and 2 young adults – 17 years or below.

 

Q: Who are young adults? (see guidance for Young Persons Membership and Use of Facilities)

A: Children aged 12 – 17 Years old.  We have a young person’s policy which is sent through to all new family members joining the club.

Children must be 16 years old or over to use the Gym alone.

Those aged 14 – 15 years old may use the gym provided their parent/guardian is present in the club. Children’s access times apply.

(Children below 14 years old cannot be offered gym or studio membership).

 

Q: Do I receive any discount in the spa or restaurants?

A: Yes, as a member a 10% discount is applicable on all Spa Treatments (no service charge), Floris Perfumery and  Fairmont Windsor Park restaurant outlets (service charge applies).

 

Q:  How can I suspend (“freeze”) my membership?

A:  You may suspend your membership for a maximum period of 6 months per calendar year (January – December). Please provide notice to request suspension by the 10th of the month prior to your requested date.

A suspension fee of £15 applies per month which will be charged via your direct debit each month.  If you pay annually then the suspended period will be added to the end date of your membership. We are not able to suspend retrospectively (days that had already passed).

It is essential that members must provide us with the period required for suspension – we cannot suspend indefinitely.

For members paying via direct debit, the minimum suspension period allowed will be 1 month (from 01-30th or 31st of the month).

For pre-paid members, we will calculate the days of your suspension (minimum 1 month), credit these days at the end of your membership and extend the expiration of your membership.

 

Q:  How do I cancel my membership?

A: Members must provide one full month’s notice and email their cancellation request  to Helen Lord, Membership Manager via membership.windsorpark@fairmont.com

Please note:

  • We will not be able to refund/provide credit for periods that had already passed that a member did not use the club.
  • All guest passes and vouchers attached to your membership will similarly cease validity upon the effectivity of your membership cancellation.
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